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Terms and Conditions

N2N Solutions & N2N CRM Platform

Effective Date: January 1, 2025 | Last Updated: September 16, 2025

1. Agreement to Terms

Welcome to N2N CRM, a customer relationship management platform operated by N2N Solutions ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, software, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

N2N CRM is a next-generation customer relationship management platform that provides:

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and for maintaining the security of your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.

4. Subscription Plans and Billing

4.1 Subscription Tiers

N2N CRM offers multiple subscription plans:

4.2 Free Trial

We offer a free trial period for new users. No credit card is required for the trial. The trial automatically expires after the specified period unless you choose to subscribe.

4.3 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as specifically provided in these Terms.

4.4 Price Changes

We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will take effect at the next billing cycle.

5. Data Privacy and Security

5.1 Data Protection

We implement industry-standard security measures including bank-level encryption, compliance certifications, and granular permission controls to protect your data.

5.2 Data Ownership

You retain ownership of all data you input into the N2N CRM platform. We do not claim ownership over your customer data, contacts, or business information.

5.3 Data Processing

By using our Service, you consent to our collection and processing of your data as described in our Privacy Policy, which is incorporated by reference into these Terms.

6. Acceptable Use Policy

You agree not to use the Service to:

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of N2N Solutions and its licensors. The Service is protected by copyright, trademark, and other laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes in accordance with these Terms.

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

We strive to maintain 99.9% uptime for our Service. In the event of extended downtime, Enterprise customers may be eligible for service credits as outlined in their specific SLA.

8.2 Support

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, N2N SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. N2N SOLUTIONS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11. Indemnification

You agree to defend, indemnify, and hold harmless N2N Solutions and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or for any other reason at our sole discretion.

12.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. You may export your data for a period of 30 days after termination, after which it may be permanently deleted.

13. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of the jurisdiction where N2N Solutions is incorporated, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and N2N Solutions regarding the use of the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Contact Information

N2N Solutions

Email: legal@n2nsolutions.com

Support: support@n2ncrm.com

© 2025 N2N Solutions. All rights reserved.

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